Privacy Policy – Sky Dunes Tours

Effective Date: July 19, 2025
Company Name: Sky Dunes Tours
Company Location: Arset El Houta, Marrakech, Morocco
Contact Email: contact@skydunestours.com

1. Introduction

Sky Dunes Tours is committed to protecting the privacy and personal information of our customers, website visitors, and partners. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with us online or through our services.

2. Information We Collect

We may collect the following types of personal data:

Full name
Email address
Phone number (including WhatsApp)
Nationality and travel preferences
Booking and tour details
Payment information (securely processed by third parties)
IP address, browser data, device type, and location (via cookies and analytics tools)

3. How We Use Your Information

We use your data to:

Process and manage bookings
Provide confirmations and customer service
Send travel updates or important information
Improve our website and user experience
Communicate marketing or promotional offers (if you consent)

4. Legal Basis for Processing

We process your data based on:

Your explicit consent
Fulfillment of our contract with you
Legal compliance
Our legitimate interests in improving services

5. Sharing Your Information

We do not sell your personal information. We may share your data with:

Trusted local partners involved in your tour
Payment processors (e.g., Stripe, PayPal)
Booking platforms and analytics tools

All partners must comply with data protection regulations.

6. Data Security

Sky Dunes Tours implements security protocols including:

SSL encryption on our website
Secure storage and limited access to data
Use of GDPR-compliant service providers

7. Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccurate or outdated information
Request deletion of your data
Withdraw consent to processing
Request data portability

To exercise any of these rights, contact us at contact@skydunestours.com.

8. Cookies and Tracking

Our website uses cookies for:

Performance and functionality
Analytics and user behavior tracking
Personalized experiences

You can manage cookies in your browser settings.

9. Data Retention

We retain personal data:

As long as needed to fulfill bookings and legal obligations
For tax, audit, and dispute resolution purposes

10. External Links

Our site may contain links to other websites. We are not responsible for their content or privacy practices. Please review their policies individually.

11. Changes to this Policy

We may update this Privacy Policy as needed. Updates will be published on our website with the latest revision date.

Last updated: July 19, 2025

12. Contact Us

If you have any questions about this Privacy Policy, please reach out to:

Sky Dunes Tours
Arset El Houta, Marrakech, Morocco
📧 contact@skydunestours.com